Felix Hospital – Privacy Policy

At Felix Hospital, we are committed to safeguarding the personal information you share with us. We take all reasonable measures to ensure that your information is kept secure and is only accessible to staff who need it to provide you with medical care and related services.

Information We Collect and How We Collect It

We may collect personal information when you interact with us online, visit our hospital, or consult with our staff. This information may include your name, contact details, age, gender, medical history, reports, and other health-related information necessary for delivering medical services.

You are not obliged to provide sensitive information if you prefer not to. We do not collect payment details such as bank or credit card information. By providing your information, you consent to it being used by authorized personnel to provide the services you request. You may withdraw your consent at any time in writing, but please note that this may affect our ability to provide certain services.

How We Protect Your Information

We maintain strict security measures to protect your information from unauthorized access or misuse. Only staff with a legitimate need to access your information are permitted to do so, and we follow best practices for data security and encryption.

Use of Your Information

Your information will primarily be used to provide healthcare services and to communicate with you regarding your care.

Sharing of Information

Your information may be shared in the following cases:

• With hospital staff and other professionals who are directly involved in providing your care.

• To comply with legal obligations or respond to requests from government authorities.

• To protect the hospital’s rights and property.

• With you, upon request, regarding your personal information.
   

We do not use your information for marketing or promotional purposes without your explicit consent.

Grievances and Queries

If you have any concerns about how your information is handled, you may contact our Medical Superintendent, who serves as the Grievance Officer. They will address issues in a timely and responsible manner.