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Patient & Attendant Rights
At Felix hospital, be believe in 100% transparency with respect to patients/attendant’s rights
- Right to receive high standard of medical care as per the requirement and resources available to meet them.
- To be treated with respect and dignity regardless of any religion, race, beliefs etc
- All Medical Records (except those required by law) will be kept confidential
- Right to obtain all medical test and examination records
- Right to refuse treatment and get a discharge (patient will be responsible for their own action if taking discharge against medical advice given by the hospital)
- Right to know about all proposed treatment, any risk involved, benefits and cost
- Right to know exact condition of the patient
- Right to ask question to treating doctors and nurses regarding any confusion in the procedure, condition etc if not understood
- Right to know all financial requirement for the admission/surgery etc
- Complaint about any issues related to service provided by attending team, hospital administration, billing etc (feedback boxes available at the reception)
Patient AND Family
Responsibility
As a patient at Hospital, patients / their family have the responsibility to:
- Provide correct and complete information including name, age, sex, address and telephone number.
- Provide details of present and past illness, family history where relevant, all records of previous investigations and treatment and of allergic reactions especially sensitivity to any drug.
- Cooperate with the staff of the hospital in receiving prescribed treatment.
- Treat the hospital staff, other patient and visitors with courtesy and respect.
- Abide by the hospital rules and regulations with regard to restrictions on number and category of visitors, visiting hours, smoking, and consumption of tobacco and alcoholand making noise.
- Maintain hygiene and cleanliness.
- Keep appointments given by the consultants or others.
- Avoid bringing valuables to the hospital.
- Inform the hospital about the health insurance or coverage by the employers.
- Any other information which may have bearing on the treatment/health of the patient.
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